Your privacy
matters to us

We collect information that you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This may include: • Name and contact information (email address, phone number) • Account credentials and profile information • Payment information (processed securely through our payment partners) • Communications and correspondence with our team • Usage data and analytics about how you interact with our platform • Device and browser information for security and optimization purposes

We use your information to provide, improve, and personalize our services. Specifically, we use your data to: • Create and manage your account • Provide customer support and respond to inquiries • Improve our products and services through analytics • Send you important updates and communications • Process transactions and send invoices • Ensure security and prevent fraud • Comply with legal obligations

We do not sell your personal information. We may share your data in the following circumstances: • With service providers who help us operate our business (e.g., hosting, payment processing) • When required by law or to protect our legal rights • With your explicit consent • In connection with a business transfer or merger • To prevent fraud or illegal activities All third-party service providers are contractually obligated to protect your data.

We implement robust security measures to protect your data: • End-to-end encryption for sensitive data • Regular security audits and vulnerability assessments • Access controls and authentication protocols • Secure data centers with physical and logical security • Employee training on data protection • Incident response procedures for security events While we strive to protect your data, no system is 100% secure. We continuously improve our security practices.

You have the following rights regarding your personal data: • Right to Access: Request a copy of your data • Right to Rectification: Correct inaccurate data • Right to Erasure: Request deletion of your data • Right to Restrict Processing: Limit how we use your data • Right to Data Portability: Receive your data in a portable format • Right to Object: Object to certain data processing • Right to Withdraw Consent: Withdraw consent at any time To exercise any of these rights, please contact our Privacy Team.

We use cookies and similar technologies to enhance your experience: • Essential cookies: Required for basic functionality • Analytics cookies: Help us understand how you use our platform • Preference cookies: Remember your settings and preferences • Marketing cookies: Enable relevant advertising (with your consent) You can manage your cookie preferences through your browser settings. Some features may not work properly without certain cookies.

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on: • The type of data and its purpose • Legal and regulatory requirements • Business needs and operational requirements • Your account status and activity After the retention period, your data will be securely deleted or anonymized.

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes: • Through prominent notices on our platform • Via email if you have provided your address • Through updates to the policy's effective date We encourage you to review this policy periodically to stay informed about our privacy practices.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us: • Email: privacy@smartbusiness.com • Phone: +1 (800) 555-0123 • Address: 123 Market Street, Suite 400, San Francisco, CA 94105 • Data Protection Officer: dpo@smartbusiness.com We will respond to your inquiry within 30 days.